Re: UPS mi kaže da mi treba špediter za knjigu vrednosti $30 !!!----------------------------------------
Thanks for writing back to us at Amazon.com.
First, please allow me to extend my most sincere apologies for any
frustration this matter has caused.
I have reviewed all the previous contacts regarding this matter, and
I'm sorry to learn about the difficulty you experienced with the
delivery of your orders.
I have passed your comments about the carrier "UPS" on to the
appropriate department in our company for investigation. It is
always important for us to hear how customers react to all aspects
of shopping at Amazon.com. Strong customer feedback like yours
helps us continue to improve the selection and service we provide,
and we appreciate the time you took to write to us.
In addition to a wide selection of items, one of our aims at
Amazon.com is to provide a convenient and efficient service; in this
case, we have not met that standard.
I am truly sorry that we were not able to fulfill your expectations
for this level of service. I hope that you will give us another
opportunity to prove the quality of our service to you.
I understand that the carrier "UPS" is asking you to pay extra for
the delivery of your orders.
I've looked into your account and found that you have placed two
orders; one order (XXX) on June 05, 2007 and the
other order (XXX) on June 06, 2007.
Therefore, I request you to write back to us and let us know the
exact amount that the carrier "UPS" is asking you to pay for these
orders to be delivered by clicking the link below:
XXX
Rest assured that once we receive your message we will issue a
refund for that amount so that you can receive your orders.
If you have already refused the delivery of these orders and they
are being returned to us, please write back to us by clicking the
link below:
XXX
Please be assured that once we receive your message we will take
appropriate action to assist you with this.
Again, I offer my apologies for any inconvenience this situation may
have caused.
Thank you for shopping at Amazon.com.
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Pitam se da li i ove odgovore pise masina, a ne covek?
Btw, skapirao sam nacin kako bi ovo funkcionisalo - narucimo, ovi nam jave i to extra brzo, mi se onda zalimo Amazonu i iz par iteracija nam refundiraju troskove koje trazi UPS ili DHL. Pritom, mozemo i da ih baronisemo da je to vise nego sto jeste (zbog pretrpljenih frustracija
) i tako zavrsimo posao.Jedino sto je cimanje i sto ce u roku od metar dana da zabrane dostavu u Srbiju
Sad mi zao sto sam otkazao kad vidim da bi platili.
Btw, kakva je situacija sa Amazon.co.uk, jel neko kupuje tamo i jel bilo slicnih problema?
Ja takve nisam dobijao. Ustvari, posto ne postoji mogucnost da celu konverzaciju obavim sa jednim sluzbenikom, zbog toga sam i resavao sve telefonom.