[es] - liio iz kine, posebno hong kong

bogdan.kecman
Bogdan Kecman
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liio iz kine, posebno hong kong

^{12.10.2013. u 14:37 - pre 130 meseci}

Citat:

Our International Warehouse based in Hong Kong has been affected by changes in Hong Kong Customs policy. The new Customs Department policy is to inspect ALL parcels leaving Hong Kong and are refusing to accept shipments containing certain items. This has caused two major issues that I wish to address:

Issue One
All orders containing lithium-based batteries that were placed between the 23rd of September and 2nd of October have been refused by customs and are being returned to our shipping dock in Hong Kong. Some orders not containing these items could also have been affected.

...

arhimed
http://www.mysql.rs/ | http://elco.crsndoo.com/

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shadow88
shadow88
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Re: liio iz kine, posebno hong kong

^{12.10.2013. u 18:56 - pre 130 meseci}

ne kopcam, sto su vratili/povukli posiljke koje sadrze baterije na bazi litijuma ? nije valjda da su u kini ukinuli/zabranili izvoz ovakvih stvari iz nekih ekoloskih razloga?

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bogdan.kecman
Bogdan Kecman
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Re: liio iz kine, posebno hong kong

^{12.10.2013. u 19:46 - pre 130 meseci}

u kini od uvek postoje neki limiti (kao i svuda u svetu) za neki tip
robe da mora da ima posebne dozvole da bi se slalo (na primer prah za
plastifikaciju zahteva poseban sertifikat od oko 150$ da bi se poslao,
isto je da l isaljes kilo ili tonu ali moras na svakoj posiljci da imas
tih 150$ sertifikat).. ako sam ja dobro skontao mail koji sam dobio od
hobi kinga, hong kong zakon je sad uveo liio baterije (i jos neku
hemiju, meni su poslali za liio posto sam to od njih kupovao) da ne mogu
idu onom jeftinom (dzabe) postom uopste vec da se zahteva nesto posebno
(ne znam sta, dal posebno pakovanje otkud znam) .. hobby king resava taj
problem koristeci skuplje slanje .. za one koji su vec narucili hobby
king je rekao da ce sam da plati prebacivanje na skuplje slanje (koje
radi btw, dakle nije fora u zabrani izvoza baterije vec je nesto oko
procedure)... tako da ce cena shipmenta iz hk-a za baterije svakako da
poskupi u buduce :(

ono sto je veci problem je sto kazu momci iz hobby king-a da je carina
hong konga sada u "svaki paket se otvara i kontrolise" modu ... jasno je
svima koliko paketa putuje iz hong konga dnevno i koja kolicina ljudi je
neophodna da se svaki paket otvori i pogleda te je jeasno da ce to da
unese novi delay za sve posljike odande, bez obzira sta je u njima .. ja
kapiram da ce prosecnih 4-6 nedelja otici na 5-8 :(

inace ja sam ocekivao ovako nesto poodavno, oni salju liio/lipo baterije
ko keks .. morao je da im se desi negde neki kurslus i verovatno je to
razlog, negde im je neki paket baterija napravio pozar i ogromnu stetu
i onda su doneli novi zakon ... naravno pretpostavljam nemam info

arhimed
http://www.mysql.rs/ | http://elco.crsndoo.com/

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Zlatni_bg
Nikola S
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Re: liio iz kine, posebno hong kong

^{12.10.2013. u 20:07 - pre 130 meseci}

Mene je nazalost isto pogodilo to sve sto se desilo, jer sam dosta narucivao baterije za svoje RC modele...

HobbyKing nikad i nije koristio HK post za slanje Li baterija, vec Singapursku postu, jer je HK post imao odavno valjda neke zabrane koje nisu bile rigorozne ali je HobbyKing morao da ih postuje. Sad vise ni SG post nece da ih salje... Ali kazu da rade na tome i da ce naci neke alternativne puteve za slanje baterija.

Ne znam da li bi slanje paketa samo zemljanim rutama resilo problem... i ne znam sta ce sad biti sa uredjajima koji sadrze litijumske baterije... jer onda ispada da ne mogu da se uvoze kamere, telefoni, tableti, igracke, gotovo nikakva tehnika... to mi deluje nezamislivo.

P.S. carina tamo sigurno nece nikad biti u fazonu da otvara sve pakete, znaci ili ce se donositi otpakovani u postu pa se zapakivati ili ih nece kontrolisati.

THE ONLY EASY DAY WAS YESTERDAY

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bogdan.kecman
Bogdan Kecman
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Re: liio iz kine, posebno hong kong

^{12.10.2013. u 20:27 - pre 130 meseci}

@zlatni, taj mail iz prve poruke, tj deo maila, to je mail od hobi kinga koji je meni stigao juce ... nisam obracao paznju sta kuda salju .. evo celog maila koga zanima

Citat:

Dear Bogdan,

URGENT UPDATE

Our International Warehouse based in Hong Kong has been affected by changes in Hong Kong Customs policy. The new Customs Department policy is to inspect ALL parcels leaving Hong Kong (not just HobbyKing) and are refusing to accept shipments containing certain items. This has caused two major issues that I wish to address:

Issue One
All orders containing lithium-based batteries that were placed between the 23rd of September and 2nd of October have been refused by customs and are being returned to our shipping dock in Hong Kong. Some orders not containing these items could also have been affected. This has also caused further delays to orders containing these items due to the backlog.
To remedy this, we at HobbyKing are upgrading all returned shipped items to a premium courier provider that will deliver your parcels to you shortly.

Issue Two
Due to the above issue, our Customer Service channel has been overwhelmed. This means that unfortunately all customers will have difficulty contacting Customer Service and for this we sincerely apologise.
If you are trying to contact customer service, please know that we WILL get back to you as soon as possible. To improve efficiency and improve response time, we request that you create just ONE support ticket. Your help on this matter is greatly appreciated.

To ensure that this does not happen again, we are:

- Integrating Fedex as a shipping option from Hong Kong to the world. Fedex has their own in-house Customs officers which will streamline the process and ensure faster dispatch and delivery.
- Establishing another Customer Service Centre in the United States which will be staffed by modelers and will be able to answer all technical product enquiries. This is in addition to our two other Customer Service Centers.
- Opening more and expanding our existing regional warehouses so that more customers can enjoy lower shipping costs and receive their orders quickly.
- Negotiating with different shipping companies to be able to offer a complete range of shipping options.

As you can see, we are urgently taking steps to fix this issue. We have all hands on deck packing orders and answering emails (from Senior VPs to secretaries to janitors) to ensure that this backlog is met. We expect to be up-to-date within the next week or so.

Please know that we strive to provide you with the best possible service. We regret any inconvenience or frustration that you have experienced.

Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.

Sincerely,

Anthony Hand
President
HobbyKing

arhimed
http://www.mysql.rs/ | http://elco.crsndoo.com/

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Zlatni_bg
Nikola S
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Re: liio iz kine, posebno hong kong

^{12.10.2013. u 20:32 - pre 130 meseci}

Stigao je i meni pre nekog vremena, pred kraj proslog meseca su krenuli problemi... ali mi deluje skroz nerealno da obustave slanje SVIH proizvoda koji sadrze litijumske baterije, svaka stvar tehnike koja je koliko toliko samostalna ima litijumsku bateriju danas. Sigurno nemaju kapaciteta da pregledaju sve posiljke rucno, pogotovu ne Hong Kong. Zamislite da se otvara svaka koverta... Uz to sebi unistavaju ekonomiju na taj nacin. Inace, ima i video od Hobbykinga:

THE ONLY EASY DAY WAS YESTERDAY

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