evo mog iskustva,paket je napustio hongkong 19.06. i nije se pojavio do danas medjutim oni su meni potvrdili da ce mi vratiti pare posto
paket nije dosao za 45 dana i kazu da se izgleda izgubio tako da cu dobiti i pare i paket evo i prepiske koja je malo duza ali eto primera da mogu da se dobiju i pare i paket
Description: I did not received the package 20 business days and did not show up at my local post office,where is my package?
Solution:
Dear customer
Sorry for the trouble and inconvenience we have created for you.
I confirmed your order has been cancelled and full refunded as per your request.
the refunds will be issued to you within 1~3 working days (Mon-Fri, excluding public holidays in Hong Kong). You will receive a confirmation e-mail directly from PayPal when it has arrived at your account. Pls do not worry.
Should you have any other problems, please feel free to open a new ticket to contact us again.
We look forward to serving you in the near future. I'll appreciate if you would like to give 10 marks on this service.
Have a nice day! ^_^
windy
Rating: Assist you with courtesy and patience:
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Quickly understand the problem and handle it properly per your request:
666666 6
Show knowledge of the products/services and solve it professionally:
10101010101010101010 10
Make the reply clearly and easy to understand:
10101010101010101010 10
Help you understand the cause and the solution to the problem:
10101010101010101010 10
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Description:
8/2/2013 3:18:42 AM (UTC) windy_chen [Request]
Dear Customer,
Thank you for contacting Customer Service.
We sincerely apologize for the delay. We’re sorry to tell you that your package might get lost during the delivery.
In order to express our apologies, we would like to offer you a Reshipment (with the same shipping method) or a FULL Refund or save it as store credit , could you please kindly advise us which solution you prefer.
We are looking forward to hearing from you soon.
Sincerely,
Windy
8/2/2013 10:42:02 AM (UTC) Customer [Response]
I want FULL Refund as I said earlier. When can I expect the money on my card?
8/1/2013 9:12:58 AM (UTC) Customer [Information]
passed one week,can I now get money back?
7/26/2013 3:47:30 AM (UTC) windy_chen [Request]
Dear customer
As advised by the logistics provider, China and Hong Kong Customs’ have temporarily increased inspection on mails/cargo , mail delivery services (including Speedpost) are subject to delay or seized.
We have noticed that your package tracking status on the postal service hasn’t updated after the initial scan, and we have already feedback the issue to relevant personnel to track, but there still no latest update for it, please wait with patience and get back to us one week later.
We apologize once again for the delays, and appreciate the patience and understanding that you have shown.
Have a nice day!
Windy
、
7/25/2013 10:26:28 AM (UTC) Customer [Information]
I waited 10 days, order does not arrive to the local post,Can I now get money back?
7/16/2013 1:38:18 AM (UTC) windy_chen [Request]
Dear customer,
I hope you can believe that it is not our intention to keep you wait so long.
In fact, we expect than anyone else, that you can receive the package within the shortest time. but there are always some accidents in the process of delivery which pass our control. so still hope you can wait 10 more days.
Have a nice day!
windy
7/15/2013 1:58:48 AM (UTC) windy_chen [Request]
Dear customer,
thank you for your patience.
Please kindly wait some more days for this package.
Certainly, DX promised you won't lose your money or products for this purchasing.
Best regards,
Windy
7/15/2013 11:29:59 AM (UTC) Customer [Response]
If I knew he would not come before my road I would never ordered that,so I have to ask you to return my money because not appeared in the local post office even after 24 business days, let alone the come to address (from local post office to the address need 3 working days),since is not arrived today I'll buy it here and take it on the road, and your order we will not need.
7/12/2013 7:00:40 AM (UTC) windy_chen [Request]
Dear customer,
We apologize for this long delay in the delivery process. We have requested Post to track this package via offline methods. It's very common to see packages not scanned by destination Post Offices while packages are still normally en-route and delivered. We will get back to you as soon as further confirmation from received post office (around one to two weeks).
Thank you for your understanding and patience.
Windy
7/12/2013 11:17:37 AM (UTC) Customer [Response]
I do not know what to say . . .<br />Shame if it does not arrive until 15.07.2013. to the local post!<br />DISASTER!!!
7/11/2013 12:24:41 PM (UTC) Customer [Information]
this is my past order
Order Number: 130604001082627556
Tracking Number: RQ195220174SG
--------------attachment--------------
https://cs.dx.com/File/Browse/...ffd-4ddf-b4b7-c5dc37bd9cd9.jpg
7/11/2013 6:47:03 AM (UTC) windy_chen [Request]
Dear customer
Thank you for contacting Customer Service.
Sorry to hear that you have not received the package so far, would you please confirm your shipping address below first?.
FirstName: Aleksandar
LastName:Maksimovic
Phone Number: 00381223430411
Country/Region: SERBIA
State/Province:Serbia
City: Novi Banovci
Street1: Svetosavska 230
Street2:
Postal Code: 22304
Thank you for your patience.
Windy
7/11/2013 12:21:44 PM (UTC) Customer [Response]
that Is my data,I have received one package before, as you can see on my profile Order Number: 130604001082627556,the package arrived in 10 days from singapore(missed one thing in this package, but is arranged such as you have given me back the money),I expect another package that I did not get tracking number for that I will call you back in a few weeks because 6/21/2013 7:07:08 AM FullShipment. Is that possible that only I had problems? Still no at the local post office 07.11.2013. 14:15 (UTC+01:00) tracking number RT158898386HK No data is available on this item! !!!
https://cs.dx.com/File/Browse/...547-4905-b093-0aaeb1976437.jpg
7/9/2013 10:03:18 AM (UTC) windy_chen [Request]
Dear customer,
Thanks for your support with DX.
We are sorry for having made you wait for so long .
After I checked and confirmed your order has been shipped and the package is still on your way ,
19-Jun-2013, The item (RT158898386HK) left Hong Kong for its destination on 19-Jun-2013
would you pls wait for some days? Due to the busy season and heavy work in shipment, it may be a little bit slower than before.
Your patience and understanding is highly appreciated.
Have a nice day!
Yours sincerely
windy
7/10/2013 11:59:54 AM (UTC) Customer [Response]
Today's been a month since I paid for order that I have not received and not yet at the local post office. I bought that for carried to the sea 16.07.2013. What are the chances that I get up to this date?